Return and refund policy

Effective Date: 30 Sep 2025
Contact Email: matcharuus@gmail.com

Thank you for shopping with Matcharu We take pride in providing you with authentic, high-quality Japanese Matcha and related tea products. Please read our Return & Refund Policy carefully before making a purchase.

1️⃣ No Returns for Food Products

Due to the nature of our products — food and beverage items — we cannot accept returns once the package has been opened, used, or tampered with.
This policy helps ensure the safety, freshness, and quality of our Matcha for all customers.

2️⃣ Damaged or Defective Items

We take every precaution to pack your order carefully, but if your product arrives damaged, leaked, or defective due to shipping, please contact us within 7 days of delivery.

When contacting us, please include:

  • Your order number

  • Photos of the damaged or defective items

  • A brief description of the issue

Once your claim is reviewed and approved, we will gladly offer:

  • A replacement for the damaged item, or

  • A refund to your original payment method

3️⃣ Wrong Item Received

If you receive the wrong item, please contact us at matcharuus@gmail.com within 7 days of delivery.
We will arrange for the correct product to be shipped to you at no additional cost.

4️⃣ Refund Processing Time

If your refund is approved, it may take 5–10 business days for the amount to appear on your original payment method, depending on your bank or payment provider.

5️⃣ How to Contact Us

For any issues regarding returns or refunds, please contact our customer service team at:

📧 Email: matcharuus@gmail.com
We’ll do our best to resolve your concern as quickly and fairly as possible.

✅ Note:
We value your trust and satisfaction. Every order is handled with care, and we are committed to providing you with the best quality Matcha and service possible.