Privacy policy

Last updated: September 30, 2025

At Matcharu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website http://matcharu.com and purchase our Matcha and related tea products.

1️⃣ Information We Collect

We collect the following types of information to process orders and improve your shopping experience:

  • Personal Information: such as your name, email address, billing and shipping addresses, and phone number.

  • Payment Information: payment details (processed securely through third-party payment gateways such as PayPal or Shopify Payments).

  • Technical Data: including your IP address, browser type, device information, and cookies to help us optimize website performance.

  • Order History: products purchased, preferences, and feedback to improve our products and service quality.

2️⃣ How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To send order confirmations, tracking updates, and customer support responses

  • To improve our products, services, and website experience

  • To send promotional offers or newsletters (only with your consent)

  • To comply with applicable legal and tax obligations

3️⃣ How We Protect Your Information

We use SSL encryption and secure payment gateways to ensure your personal and payment data are protected.
Your credit card information is not stored on our servers — all payments are processed securely through trusted third-party providers.

4️⃣ Sharing Your Information

We only share your information with:

  • Shipping partners (for delivery of your orders)

  • Payment processors (for secure payment transactions)

  • Analytics tools (to improve our website experience)

We never sell, rent, or trade your personal information to third parties.

5️⃣ Cookies

Our website uses cookies to:

  • Remember your preferences and shopping cart contents

  • Analyze site traffic and improve user experience

You can disable cookies in your browser settings, but some site features may not work properly without them.

6️⃣ Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing emails at any time by clicking “unsubscribe”

  • Request information about how your data is used

To exercise these rights, please contact us at [your email address].

7️⃣ Retention of Data

We keep your information only as long as necessary for order fulfillment, record keeping, or to comply with legal obligations.

8️⃣ Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Effective Date.”

9️⃣ Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: matcharuus@gmail.com
🏢 Address: 30 N Gould St, Ste R, Sheridan, WY 82801