Terms of service

Effective Date: 30 Sep 2025
Contact Email: matcharuus@gmail.com

Welcome to Matcharu. By accessing or purchasing from our website https://matcharu.com

you agree to the following Terms of Service.
Please read them carefully before using our site or placing an order.

1️⃣ General Conditions

By using our website and services, you agree:

  • To provide accurate, current, and complete information during checkout.

  • Not to use our products for any illegal or unauthorized purpose.

  • Not to reproduce, duplicate, copy, sell, or exploit any part of our service without written permission.

We reserve the right to refuse service to anyone, at any time, for any reason.

2️⃣ Products and Availability

We specialize in high-quality Japanese Matcha and related tea products.
Product descriptions, prices, and availability may change without notice.
We make every effort to display our products accurately, but colors and packaging may vary slightly due to screen differences or supplier updates.

3️⃣ Pricing and Payment

All prices are listed in USD unless otherwise stated.
We accept major credit cards, PayPal, and other secure payment methods.
By completing a purchase, you agree to pay all charges associated with your order, including shipping fees and applicable taxes.

4️⃣ Shipping

We process orders within 1–3 business days and ship worldwide where permitted.
Delivery times depend on destination and carrier.
We are not responsible for delays caused by customs clearance or force majeure events beyond our control.

5️⃣ Returns and Refunds

Because our products are food items, returns are not accepted once the package is opened.
If your product arrives damaged or defective, please contact us at matcharuus@gmail.com within 7 days of delivery for assistance.
Full details are available in our Return & Refund Policy.

6️⃣ Accuracy of Information

We strive to provide accurate and updated information, but we cannot guarantee that product descriptions, pricing, or other content on our site will always be error-free.
We reserve the right to correct any errors or update information at any time without prior notice.

7️⃣ Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of [Your Store Name] or its content suppliers and is protected by international copyright laws.
You may not use, reproduce, or distribute our materials without written permission.

8️⃣ Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
All products should be used as intended and in accordance with provided instructions.

9️⃣ Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States (or your local jurisdiction).
Any disputes shall be resolved through appropriate legal channels within this jurisdiction.

🔟 Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

📧 Email: matcharuus@gmail.com