FAQs

Orders are usually processed within 1–2 business days.

Delivery within the U.S. typically takes 3–7 business days, and international orders may take 1–3 weeks, depending on customs clearance.

Yes!

We offer free shipping on orders over $100 (U.S. only).For smaller orders, shipping costs are calculated at checkout based on weight and destination.

For bulk or wholesale orders, we offer free shipping on orders over 50 kg.

Because Matcha is a food product, we’re unable to accept returns once the package has been opened.

However, if your item arrives damaged or incorrect, please contact us within 7 days and we’ll arrange a replacement or refund.

Yes! We offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. You can check the estimated delivery time and shipping cost at checkout before completing your order.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We’ll be happy to replace it or offer a refund according to our policy.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are encrypted for your safety.

Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your personal and payment details are fully protected. We never store your credit card information on our servers.

Yes, you can use PayPal or an international credit card as long as it’s supported by your bank and eligible for international transactions. Prices are displayed in USD and will be converted automatically by your card provider.

Your payment will be processed immediately when you place your order. Once your transaction is confirmed, you’ll receive an order confirmation email and receipt.

Once your order is placed, you’ll receive a confirmation email with your order number. When your package ships, we’ll send you a tracking link so you can follow its delivery in real time.

If you need to make changes or cancel your order, please contact us as soon as possible. Orders that have not yet been shipped can usually be modified or canceled. Once shipped, we’re unable to make changes.

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For food products like Matcha, we cannot accept returns once the package is opened. However, if your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery and we’ll arrange a replacement or refund.

Once your return or refund request is approved, it typically takes 5–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.